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Bidding

Information about auction items
Information about the Digital Services Act (DSA) and moderation notifications

Placing a bid
Bidder Responsibilities
How do I make an offer / bid?
What do starting price and minimum increment mean?
What does a reserve price mean?
How does the automatic bidding system work?
Cancelling a Bid in an Ongoing Auction

After the auction has ended
When will I know if the seller accepts my offer?

Paying for the item
How do I get the payment details for an item?
Can the item be paid for directly to the seller?
How do I pay for an item by bank transfer?
Can a buyer get an extension for payment?
How do I print an invoice for my company?
Buying an item abroad: How do I apply for a VAT refund?

Buying a vehicle
How do I register a vehicle I have won in my name?

Shipping and collection
When will the item be delivered?
When can I pick up the item?

Buyer receipts and purchase agreements
Where can I find a receipt for an item I purchased?
How do I get a receipt for a payment in the company's name?

Feedback and cancellations
How can I leave feedback?
Can I cancel the purchase of an item I won as a private individual?
How can I file a complaint about an item?