Can I cancel the purchase of an item I won as a private individual?

This article explains how and in which cases you can cancel the purchase of an item won at auction. 

• If you want to withdraw a bid from an ongoing auction, see the article "Cancelling a bid in an ongoing auction".
• If there is a defect in the item you purchased and you want to make a complaint, see the article How can I make a complaint about an item?.
• If you bid on the item as a business, see the article Can I cancel the purchase of an item I won as a business?

CONTENTS OF THE ARTICLE: 

• General information about cancelling a purchase
• Cancelling when the item is unpaid
• Cancelling when the item is paid

General information about cancelling a purchase

If Huutokaupat.com/Mezzoforte Oy is the seller, the item has a right of cancellation under consumer protection law. See Sales Terms and Conditions for more details about the right of cancellation. The right of cancellation applies to purchases made by private individuals. Business purchases do not have a right of cancellation under consumer protection law. 

If you have purchased an item as a private individual and wish to use the 14-day right of cancellation for distance selling under consumer protection law, you must properly notify us of the cancellation. Simply not paying for the item without notification is not a proper cancellation and may result in your user account being closed.

You must notify us of the cancellation within 14 days of receiving the item or from the time it was available for pickup, for example at a carrier’s pickup point. The buyer is responsible for the costs related to the return.

For vehicle returns, loss of value is taken into account.

If you wish, you can also read the Finnish Competition and Consumer Authority’s article: Right to cancel in distance selling

For items between users (where the seller is someone other than Huutokaupat.com/Mezzoforte Oy), we cannot cancel the bid or the purchase without consulting the official seller of the item. In auctions between users, there is generally no right of cancellation. If you wish to cancel such a purchase, please first contact the official seller of the item.

Cancelling when the item is unpaid

The auction has ended, but you do not want to redeem the item you won: 

1. Do not pay for the item Log in to Huutokaupat.com and go to Recent purchases 
2. Click the Cancel or file a complaint button next to the item, which will direct you to the contact form
3. Select "My issue concerns: Purchasing" 
4. Mention the item number in your message and that you wish to cancel the purchase 
5. You will receive a response by email

Cancelling when the item is paid 

The auction has ended, you have already paid for the item, but you wish to withdraw from the purchase: 

1. Log in to Huutokaupat.com and go to Recent purchases 
2. Click the Cancel or file a complaint button next to the item, which will open the returns form 
3. Fill in the form and indicate whether you have already picked up the item 
4. You will receive return and cancellation instructions by email. 
   Do not return the item on your own, always wait for instructions from customer service!

Are you cancelling a vehicle purchase? 

The processing of the cancellation is affected by the registration status of the vehicle. The purchase cannot be cancelled until the vehicle registration has been returned to Huutokaupat.com.

Do not return the purchase before receiving instructions from Huutokaupat.com

You may be eager to return your purchase and feel unsure about what to do. Please wait patiently. Once the item has been handed over to you, we will provide you with instructions for returning the product. 

Returns are processed by customer service on weekdays. You will receive instructions for cancellation and returning the item to your email. 

If you have questions or additional information regarding the cancellation or return of the item, the fastest way to reach your return handler is to reply to the previous email message.