- Make sure you have accepted functional cookies on this page from the "edit cookies" button
- Log in with your credentials before starting the chat. This way we can help you faster. If you start a chat without logging in and we need to identify you to assist, you will first need to log in and then start a new chat.
- Open the chat by clicking the green chat bubble at the bottom right.
- Describe your issue in complete sentences, one issue at a time. Just like a human, the bot cannot deduce what your issue is about from a single word.
- Our chatbot responds to you 24/7 either by using ready-made response paths or by compiling answers based on our help articles. If the situation requires and customer advisors are available, the bot will direct you to a human or alternatively forward your inquiry to customer service.
How does chat work?
Was this article helpful?
22 out of 51 found this helpful