Customer service is centralized to written channels to ensure fast service. Use the contact details saved to your account and always mention the reference number. One contact is sufficient; messages are usually answered within one business day. Chat is open 24/7, and the contact form, email, and WhatsApp messages are available. You can leave a voicemail on the answering machine on weekdays from 9 a.m. to 4 p.m.; responses will primarily be sent via email.
We have centralized our customer service to written channels to ensure the fastest possible service.
To speed up processing:
- Use the contact details saved to your account: Contact us using the email or phone number saved to your Huutokaupat.com account.
- Reference number: Always mention the reference number related to your matter.
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One contact is enough: Please send your message only once regarding the same issue – we process messages in the order they are received.
Contact form and chat (recommended, fastest way)
We respond to messages as soon as possible, usually within one business day.
- Chat: Open every day of the year, 24/7. Please log in before starting the chat. You can open the chat from the green icon in the lower right corner (enable functional cookies if necessary).
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Contact form: Log in and select My Page > Contact Us.
Other methods
- WhatsApp: +358454906306 (messages only)
- Email: asiakaspalvelu@huutokaupat.com (please include the reference number!)
Voicemail by phone
We have an answering machine where you can leave a voicemail on weekdays from 9 a.m. to 4 p.m. We primarily respond to phone messages via email.
- Phone: +358974791085 (landline/mobile)
- Please state your name, a brief description of your matter, and the possible reference number in your message.
- The maximum length of the message is 2 minutes.
- Please leave only one voicemail; we will process them as soon as possible in the order received.